1.- Condiciones generales de contratación:
These standard terms and conditions of purchase expressly govern the relationships arising between Bodegas Castillo de Monjardín S.A., hereinafter "CASTILLODEMONJARDIN", and any third parties, hereinafter the "Users" purchasing products offered on website: www.monjardin.es, hereinafter the "Portal".
2.- Purchasing process:
To purchase the products shown on the Portal, proceed as follows:
An e-mail is then sent to the e-mail account provided by the user, confirming the registration data and the access password (the User shall be responsible for any operations made with this password).
Access to the Portal, User registration, browsing, and selection of the desired product by adding it to the "shopping cart" and clicking on the purchase button "Comprar" next to the product.
"Shopping cart" screen confirming the User data, the product purchased, the applicable taxes, shipping charges to be included in the price and the method of payment.
Completion of the purchase by clicking on the purchase button "Comprar" or the possibility of cancelling the order.
An e-mail is then sent to the address provided by the user, confirming receipt and acceptance of the order.
Product shipment and delivery.
3.- Products on sale, prices and delivery charges.
The products on sale on the Portal, together with their key characteristics, prices, taxes and charges are all shown on screen before the purchase is made.
Any special offers available at any given time are clearly indicated in a specific section of the Portal.
The products shall be available for sale whilst stocks last. The purchase process cannot be completed for out-of-stock products.
Should it not be possible to supply the products ordered, for any reason whatsoever, then the User shall be informed of this and shall be given the option of accepting delivery of a similar or higher quality product or, where applicable, the return of the amounts paid.
4.- Method of payment.
The following payment methods are accepted:
- Credit card: through the La Caixa payment gateway, using a secure server to guarantee the integrity and confidentiality of the data provided.
- Bank transfer: You will be sent an e-mail accepting the order and informing you of the bank account number into which payment should be made. You should send proof of payment to firstname.lastname@example.org
5.- Product delivery.
Once payment of the products has been confirmed, CASTILLODEMONJARDIN undertakes to delivery the products purchased to the user's address indicated for this purpose within a 30 day deadline.
Products shall never be delivered to PO boxes or public call centres. You will receive an e-mail informing you of the product dispatch date and you can then track the delivery on CASTILLODEMONJARDIN.
6.- Product return.
The User shall have a period of seven (7) business days to return the product, as of the product reception date, providing that the nature of the product allows this and according to the official calendar of the User's place of residence.
In this event, the return charges shall be for the User's account.
To return a product, the User must inform CASTILLODEMONJARDIN and the product must be in perfect condition. After inspecting the condition of the product, CASTILLODEMONJARDIN shall refund the amounts received as soon as possible and always within a deadline of 30 days. Delivery charges paid shall not be refunded.
Product returns should be sent to the following address: CASTILLODEMONJARDIN, Viña Rellanada s/n. Villamayor de Monjardin (Navarre), Spain.
7.- Jurisdiction and Competent tribunals.
This contract shall be governed by and construed in accordance with the Spanish Law. CASTILLODEMONJARDIN and the User agree to try to amicably resolve any disagreement that may arise in the execution of this Contract, prior to having recourse to the jurisdiction contemplated herein. The User is aware and accepts that this Contract and any resulting claims and liabilities are subject to Spanish Law. The User therefore agrees that any dispute, discrepancy, question or claim resulting from the execution or interpretation of this Contract, or directly or indirectly relating to the Contract, shall be definitively resolved in the Courts and Tribunals of Navarre, and expressly renounces any legal immunity against prosecution or claim that he/she may have.